online student support center
Please use these support resources for your student account, tuition, student dashboard, and general assistance with the online campus.
Ask your question here:
Student Support Topics
The most efficient way for students to receive support, is to first look through our self-service support topics. Prior to submitting a support ticket which will take 2-3 days for our team to respond to, please be sure to look through the topics below to see if your question or troubleshooted with the information provided.
• ESMO Quarterly Calendars
• ESM Supplemental Reading
• Homework
• Request Inner Healing Session
• Graduation Requirements
• Submitting Prayer Requests
• Transfer Zoom Class or Campus
• Withdrawing from ESMO
• Student Drop Request
• Student Reactivation Requests
• Invoices
• Tuition Portal
• Payment Issues
• Tuition Due Dates
• Scholarships & Financial Aid
• Tuition Extensions
• How to Login
• Account Name
• Breakout Rooms
• Error Messages
Student Life
ESMO Quarterly Calendars
Below you will find quarterly calendars for the 2023 – 2024 ESMO school year.
Weekly Homework Assignments
Each class includes a weekly homework assignment to be completed prior to the zoom session for that class. Homework can include a variety of assignments types: short prayer reflections, reading assignments, and praying with other people. Homework can be found on the bottom of your session 2 handout or on the Course Content & Homework Release Schedule on your student dashboard.
Students must complete 80% of all assigned homework in order to be eligible for graduation.
Graduation Requirements
Graduation from the Encounter School of Ministry means that a student has completed academic, attendance, and financial requirements over the course of 2 years (8 quarters). To be eligible for a Certificate of Completion, students must be able to satisfy the following requirements on our Graduation Eligibility and Honor Form:
- Completed 80% homework assignments per quarter
- Watched 100% of the ESMO Course Content on Your Student Dashboard
- Attended 80% of classes per quarter*
- Completion of Year Two Ministry Project Requirements
- Has paid all outstanding tuition invoices
Suggested Reading
- Quarter 1: Supernatural Saints, by Patrick Reis
- Quarter 2: Spiritual Gifts Handbook, by Dr. Mary Healy & Dr. Randy Clark
- Quarter 3: Healing – Bringing the Gift of God’s Mercy to the World, by Dr. Mary Healy
- Quarter 4: Be Healed, by Bob Schuchts & Deliverance Ministry, by International Catholic Charismatic Renewal Services Doctrinal Commission
- Quarter 5: Do What Jesus Did, by Robby Dawkins (find on Amazon or local retailer) / A New Pentecost for The New Evangelization, by Dr. Ralph Martin
- Quarter 6: Lord, Renew Your Wonders, by Damian Stayne
- Quarter 7: Personal Prayer: A Guide for Receiving the Father’s Love, by Fr Thomas Acklin and Fr Boniface Hicks (find on Amazon or local retailer)
- Quarter 8: Decree on the Apostolate of the Laity
Student Status
Transferring Zoom Sessions or to a Different Campus
In the event that a student has a change of life circumstances and can no longer regularly attend their scheduled zoom session, they are allowed to request a transfer to a different class.
Students are also allowed to transfer into an in-person campus if their living situation changes and they are now within driving distance to an in-person campus.
To request a transfer, whether it is into a different zoom session or into a different campus, all a student needs to do is fill out the transfer request form linked below. You will hear a response back from our team within 2-3 business days.
Please note: during times of high volumes of requests (ie. beginning of the school year) our response time may be delayed.
Withdrawing from ESMO (Student Drop Request)
We understand that a student’s life circumstances can change, and that may result in needing to withdraw from the Encounter School of Ministry. If that happens, a student must complete a Student Drop Request in order to be deactivated from our system and to stop receving tuition invoice reminders.
Our team hopes any student who is needing to withdraw will be able to return in the future. To start ESM back-up, please submit an Student Reactivation Request Form. *For more information about this process, please visit the section titled, Restarting ESMO After Withdrawing (Reactivation Request).
Restarting ESMO After Dropping (Reactivation Request)
If a student has had to withdraw from ESM, but would like to start back-up, they will not have to restart the program. Returning students are able to submit a reactivation request, and start at the beginning of the quarter they left off on during the school year.
Returning students do NOT need to submit a new application, they should only submit a reactivation request.
Tuition
Accessing & Paying a Tuition Invoice
Students can be sent their tuition invoices in two different ways, either through an emailed copy of their invoice or the Zoho Tuition Portal.
Emailed Copy: Invoices will be sent to the email that is on file for each student at the time the invoice is created, as well as 15 days prior to the tuition due date.
Students who have not received a copy of the invoice should check their spam folder.
Zoho Tuition Portal: At the time of admittance into the Encounter School of Ministry, students are sent an invitation to set-up an account for the Zoho Tuition Portal. While not required, this is the best way for students to manage their tution payments and invoices.
Still having trouble paying?
We can provide the link in the chat window or by email. Or, we can take your payment over the phone. Please contact Monica at 614-349-8799. Please be sure to leave the spelling of your last name if you leave a voice message, as well as the number you can best be reached, and the best times to reach you.
Switching to Annual Tuition / Quarterly Tuition Policy
2025 - 2026 Tuition Due Dates
Quarter 1: Wedensday, September 10th
Quarter 2: Wednesday, November 19th
Quarter 3: Wednesday, January 28th
Quarter 4: Wednesday, April 8th
Logging into the Tuition Portal / Resetting Your Password
The username and password for the Zoho Tuition Portal is not attached to the student dashboard. They are two separate systems. If a student needs to reset their Zoho Tuition Portal, it will need to be reset through the Zoho log-in page:
Logging into the Tuition Portal / Resetting Your Password
Tuition Refund Policy
In the event that a student pays the annual tuition option and withdraws from school for whatever reason, they may receive a prorated refund figured by calculating the remaining classes of the school minus a withdrawal fee ($50). They must request a the refund request form through Student Support in order to submit an official request. Unless it is requested, no refund is automatically processed.
There is no refund available if a student has chosen the quarterly payment option.
Scholarships / Financial Aid for the Online Campus
Unfortunately at this time we don’t have any financial aid available for the online campus. We highly encourage students to reach out to private supporters (family, friends, parish) to seek out financial aid.
If someone is going to pay a student’s tuition, even partially, the tution invoice can be forwarded to the sponsor (sent via email) and they will be able to make a payment on your behalf.
Tuition Extensions
We understand that life circumstances can arise unexpectedly for our students which may result in the inability to pay tuition costs. If this occurs, and you temporarily have to withdraw from the program, we can certainly help get your account reactivated when you are able to return.
Reactivation Fee
Due to increasing administrative cost and our desire to honor student requests as quickly as possible, those who do not respond to tuition invoices within the allotted time will be issued a reactivation fee in addition to the outstanding balance.